Do you accept returns?
Of course Yes! Our customer satisfaction is our destination! Please feel free to return any eligible item within 20 days of receiving your original order.
1. Items returned within 20 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging ) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
4. Cosmetics and styling product, liquids, accessories, and special order items are definitely ineligible for return. Please remember that free gifts should also be shipped out together with the original package.
5. As soon as the return request has been authorized, the wig can be shipped to the address we gave you. Please Always send email about your order number and returned package number.